Frequently asked questions

Race Ramp FAQ

What is a Race Ramp?

Looking for high quality, durable and lightweight ramps for maintaining, loading, storing or exhibiting your vehicle? Your new Race Ramp, made in the USA, allows you to get your car off the ground in the fastest, quickest and safest possible manner. Race Ramps have been featured in the ‘Top New Products’ section of many highly-rated magazines such as ‘Car and Driver’, ‘Road and Track’ and ‘Motor Trend’.

Practically indestructible, extremely lightweight, super versatile: we don’t see any reason not to use Race Ramp for your vehicle. We designed a unique construction, making sure your ramps don’t slide across your garage floor, dig into you asphalt driveway or damage your cement or painted floor. Grass, sand, tiles, there’s no flat surface where you can’t use your ramps. Handy straps make sure you can easily carry and store your ramps, which weigh only around 7 kilograms each, anywhere.

Your Race Ramp is made out of a high density ‘space age’ foam, meaning there is not a chance they will corrode by rust or rot. This does happen to more straightforward alternatives such as wood and steel. You don’t want to see your vehicle moving while working with ramps. Wood and steel alternatives can slip or break in use. Race Ramps will securely hold your vehicle, guaranteeing you maximum safety.

How do I know if the ramp is the right size for me?

Our products come in all different shapes and sizes to make sure we have the right solution for you. We are aware that this may also cause some confusion. If you are not sure which product is the best for your application, do not hesitate to contact us. We will be more than happy to give you advice, tailored for you and your vehicle.

How should I care for my Race Ramps?

1.  Take care you always follow the weight capacity guidelines. The exact capacity is at the bottom of your ramp. For most Race Ramps there will be a maximum of 1,500 pounds or 700 kilograms per ramp (or per tire).

2.  When using your ramps on a hard surface such as cement or asphalt, make sure the area is clean first. Rocks and debris can cause the ramps to slide and may cause permanent denting or pitting on the underside.

3.  Make sure you center your tires on the ramp and don’t drive past the end. Portions of the ramp may be crushed if you drive over the front or side edges.

(A slight tire impression of up to 1/8” or 3 mm on the surface of the ramp after initital use however is normal. This is caused by the vehicle tire weight settling the inner core of the ramps and does not affect the strength of the ramp.)

4.  Always keep your ramps in temperatures below 150° Fahrenheit or 65° Celsius. Make sure they don’t stay in direct sunlight for an extended period of time or in your trunk on a hot summer day.

5.  Don’t use wood, metal or other materials with our ramps. Contact us if you are having any issues using our ramps or if you have any additional questions. If you take care of your ramps in the right way, you will keep them working for you for decades to come.

How do I clean my Ramps?

You can easily wash your ramps with a scrub brush, soap and water. If you’re on the road, spray WD-40 on and wipe it off with a clean rag.

Spilled some automotive fluids on your ramps? No worries, our Race Ramps are impervious to most of those. Some automotive fluids may leave a stain on the surface – just consider them cool road scars.

Do you have more questions about cleaning your ramps? Don’t hesitate to contact us.

Can I use my Ramps outdoors?

Of course, but…

Race Ramps can be used indoors or outdoors as long as the surface temperature of the ramps does not exceed 150° Fahrenheit or 65° Celsius. When using Race Ramps outside, avoid exposing them to direct sunlight for a long period of time. In very hot climates, do not store them outside or in the trunk of your car.

One situation in which not to use Race Ramps, be it indoors or outdoors, is when trying to bridge a gap. Your ramps are designed for use on a flat surface solely. The indicated weight capacity – and therefor your own safety – can only be guaranteed when the entire bottom of the ramp is supported by solid ground.

Where are your products made?

All of our products are made with American materials in America. Almost all products are made by hand at our headquarters in Michigan’s Upper Peninsula.

Made in America

MY RAMPS HAVE A SLIGHT TIRE IMPRESSION AFTER USE. IS THIS NORMAL?

Absolutely!

The initial use may leave a slight impression (up to 3 mm) on the surface of the ramp. This is caused by the vehicle tire weight settling the inner core of the ramps and does not affect the strength of the ramp.

Do I have to worry about getting automotive fluids on my ramps?

Nope!

Race Ramps are impervious to most automotive fluids. However, some fluids may leave a stain on the surface.

Can I use my ramps to bridge a gap?

Nope!

Race Ramps are designed for use on a flat surface. Their weight capacities are only safe when the entire bottom of the ramp is supported by solid ground.

Can I buy a 700 kg capacity ramp with a 1.250 kg capacity instead?

Mostly..

We can make most products Heavy Duty (HD), with some limitations. There is a slight up-charge for making the ramps HD. Call us if you are interested in ordering an HD version of one of our ramps!

What is the price for a pair of ramps?

All of our trailer ramps and most service ramps ship in pairs. Flatstoppers ship in sets of four. Some of our products allow you to choose a quantity, such as Pro-Stops and Wheel Chocks. With other products, like Mirrors, Rocks, Mats and Race Chocks, pricing is for a quantity of one. We specify what is included in the price under the product details.

Payment FAQ

How can I pay?

You can pay online using all major debit and credit cards and PayPal.
If you are visiting us in store you can pay cash.

Can I pay with a gift voucher online?

We are currently unable to accept gift vouchers online but please call a member of our sales team or email sb@racerampseurope.com who will be happy to assist you in placing an order using your gift voucher over the phone.

How do I amend or cancel an order?

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can on either +32 485 50 45 45 or info@dxramps.com.
We will try our best to make any changes but we will be unable to do so if the order is already being processed in the warehouse and/or dispatched.

Unfortunately, goods that have already been dispatched cannot be amended or redirected to an alternative delivery address.

I haven't received an email order confirmation?

How quickly you receive our email confirmation can depend on your email provider and whether the email has been incorrectly marked as junk. Please add info@dxramps.com to your safe senders list to ensure safe receipt. If you still do not receive a confirmation after this, then please contact us on +32 485 50 45 45 or info@dxramps.com.

Shipping FAQ

What shipping company do you use?

We work with UPS, they make sure you will receive our Race Ramps within 3-5 working days.

Will I have to pay customs charges in my country?

If your delivery address is outside of Belgium or the European Union, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.

Returns FAQ

How can I return an item?

If for any reason you need to return an item you will need to fill out the returns form.
Put it in the undamaged box with the Race Ramps and send it back to us.

Why do I need a Returns form to return my goods?

We require you to fill out the returns form, so the team will be able to quickly locate your account and process your return as soon as possible for you.

Where should I return the goods to?

Please return the Race Ramps in the original packaging (unless faulty), with your returns form included, to the following address:

Race Ramps Europe
Industrieweg 21
2330 Merksplas
Belgium

How long will a refund take?

Once we have processed the refund it will usually take 3-5 working days for the funds to show in your account. This may vary depending on your bank.

Still need help? Don't hesitate to contact us for help.

Contact us